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At cb20, we take a customer-first approach to project management. Each project is unique, so our processes are designed to be flexible and transparent. From kickoff to completion, our experienced project managers are dedicated to achieving your goals.
How We Help
Planning/Scheduling
- Kickoff Meetings
- Client Expectations
- Scope Reviews
- Assumptions
- Client Responsibilities
- Project Plans
- Resource Planning/Scheduling
- Tracking Tools/Automation
- Communication Plans
- RACI / Roles & Responsibilities
Governance Reporting
- Team Cadences/Stand-Ups
- Escalation Management
- Deliverable/Milestone Tracking
- RAID Log Management
- Project Plan Management
- Hours/Budget Tracking & Reporting
- Status Reporting
- Project Change Control
Results/Closeout
- Closeout Reviews / Sign-Off
- CSAT Surveys / Feedback
- Support Turnovers
- Lessons Learned
More Than a Partner, We’re an IT Ally
By choosing cb20 as your managed services provider, you gain a reliable and responsive partner dedicated to your success.
Let us handle your technology needs so you can focus on what you do best – growing your company.
Industries We Serve
Manufacturing
From streamlining operations to optimizing supply chains, embracing digital transformation is essential for manufacturing companies. Staying ahead requires a strategic approach supported by innovative, customer-focused technology solutions.
Government
cb20 empowers our government clients to overcome their struggles and proactively prepare for the future. We’ll help you revolutionize your operations and achieve greater efficiency.
Education – K-12
Unlocking the potential of technology while ensuring the safety of students and their information is top priority in today’s educational landscape.
Education – Higher Ed
There’s a reason why so many higher education institutions trust cb20 as their partner. We understand the unique struggles you encounter, from safeguarding sensitive student information to empowering and educating your students.
Healthcare
cb20 understands that providing the very best patient care and ensuring your patients are top priority requires a modernized and highly optimized IT infrastructure.
Legal
Keeping up with technology is essential for the success of any law firm. We understand this challenge and help you stay ahead of the curve.
Small/Midsize Businesses
Every business is different, facing a unique set of challenges. Our team of experienced IT professionals is dedicated to providing tailored solutions that address your specific pain points empowering your business to thrive.
Non-profit
Non-profits face unique obstacles that demand innovative solutions. With our cutting-edge IT services and unwavering commitment, we help you overcome your current struggles and drive long-term growth.
Enterprise
You need a responsive, trusted IT partner, providing a vast range of IT solutions with a proactive IT strategy designed to drive growth, increase revenue, and empower your business to reach new heights.
Technology Partners
Local Expertise
cb20 understands the unique needs of businesses in New York and New England. Our comprehensive it project management services bring cutting-edge technology with a local focus.
Our Service Areas
New York
Capital Region
- Albany
- Schenectady
- Troy
- Saratoga Springs
- Cohoes
- Watervliet
Hudson Valley
- Westchester County: White Plains, Yonkers, New Rochelle
- Rockland County: Nyack, Suffern
- Dutchess County: Poughkeepsie, Beacon
- Orange County: Newburgh, Middletown
- Ulster County: Kingston, Woodstock
Finger Lakes
- Rochester
- Ithaca
- Geneva
- Canandaigua
- Seneca Falls
Southern Tier
- Binghamton
- Elmira
- Corning
- Hornell
North Country
- Plattsburgh
- Watertown
- Malone
- Saranac Lake
Central New York
- Syracuse
- Utica
Massachusetts & Vermont
Eastern Massachusetts
- Boston
- Cambridge
- Salem
- Plymouth
- Concord
Central Massachusetts
- Worcester
- Fitchburg
- Leominster
- Gardner
- Southbridge
Merrimack Valley
- Lowell
- Lawrence
- Haverhill
- Andover
- Methuen
Pioneer Valley
- Binghamton
- Elmira
- Corning
- Hornell
Western Massachusetts
- Springfield
- Pittsfield
- Northampton
- Amherst
- Holyoke
Vermont
- All Regions