Project Management

The success of most IT projects is highly dependent on the experience and skillset of your project manager. At cb20, our highly qualified, dependable project managers use industry leading project management processes and tools oversee the planning, execution, and control of your project, providing you with clear, timely information and complete transparency around your project progress. This constant and clear communication allows you to stay informed and involved to make any decisions required for successful completion of the project along the way.

In today’s rapidly evolving business our Project Management Services provide a standardized yet innovative approach and governance for managing and supporting your IT projects — from the initial kickoff of the project, through the successful completion and closeout of the project — Our processes and templates ensure a consistent delivery experience and unparalleled results. At cb20 Project Management means utilizing our expertise to support your projects and subsequently assist in achieving the overall goals of your organization. We understand that each project comes with its own unique set of challenges and complexity, which is why our customer first processes are designed with flexibility in mind to ensure the correct level of support to meet your needs and continue to provide An Experience Above.


  • Kickoff Meetings
  • Client Expectations
  • Scope Reviews
  • Assumptions
  • Client Responsibilities
  • Project Plans
  • Resource Planning/Scheduling
  • Tracking Tools/Automation
  • Communication Plans
  • RACI / Roles & Responsibilities

Governance Reporting

  • Team Cadences/Stand-Ups
  • Escalation Management
  • Deliverable/Milestone Tracking
  • RAID Log Management
  • Project Plan Management
  • Hours/Budget Tracking & Reporting
  • Status Reporting
  • Project Change Control


  • Closeout Reviews / Sign-Off
  • CSAT Surveys / Feedback
  • Support Turnovers
  • Lessons Learned