Managed Security Services Provider (MSSP)
Security-First IT Built for the AI Era.
As a Managed Security Services Provider (MSSP), cb20 delivers security-first managed IT designed to reduce risk, strengthen resilience, and help organizations confidently operate in an evolving threat landscape.
We combine cybersecurity, strategic leadership, proactive operations, and responsive support into one accountable partnership—helping protect your people, data, infrastructure, cloud environments, and business operations.
Traditional MSP vs Modern MSSP
| Traditional MSP | cb20 MSSP |
| Focuses on uptime | Focuses on reducing business risk |
| Responds to issues | Continuously identifies and mitigates risk |
| Supports technology | Protects the business behind the technology |
| Measures tickets | Measures security posture and resilience |
| Reactive | Proactive |
| IT support | Security-driven business strategy |
Modern organizations require more than systems that simply stay online.
They require security leadership, proactive risk management, operational resilience, and strategic guidance that evolves alongside today’s threat landscape.
That’s the difference between an MSP and an MSSP: Security is engineered into every recommendation, deployment, operational process, and strategic decision from the very beginning.
What is a vCIO?
Your vCIO is more than a consultant. They are an integral part of your business and your IT team. vCIOs collaborate closely with you to understand your unique business needs and goals. They will assess your existing technology infrastructure, identify areas for improvement, and develop a tailored roadmap that aligns with your business objectives.
The Advantage of a vCIO
Led by your vCIO, our expert team anticipates potential challenges and addresses them before they become obstacles. We monitor your systems around the clock 24/7, ensuring smooth operations and minimizing downtime. We enable you to identify opportunities for innovation, helping your company gain a competitive edge in the market.
How We Help
Strategic Planning
- Cybersecurity roadmapping
- Security posture management
- Dedicated CIO
- Technology planning and budgeting
- Monthly reporting
- Contract/renewals management
- Asset management
- CSAT management – End user support satisfaction
Proactive Maintenance
- Server and network management
- Infrastructure monitoring and maintenance
- Vuln
- Patch management program
- Backup management
- System optimization
- Cybersecurity Device Protection
- Change Control/Change Management
Support and Service
- 24/7 Security Operations Center
- Remote Helpdesk
- Onsite support
- Disaster recovery & incident response
- User onboarding/offboarding
- Procurement services
- Vendor liaison/vendor management
More Than a Partner, We’re an IT Ally
By choosing cb20 as your managed services provider, you gain a reliable and responsive partner dedicated to your success.
Let us handle your technology needs so you can focus on what you do best – growing your company.
Industries We Serve
Manufacturing
From streamlining operations to optimizing supply chains, embracing digital transformation is essential for manufacturing companies. Staying ahead requires a strategic approach supported by innovative, customer-focused technology solutions.
Government
cb20 empowers our government clients to overcome their struggles and proactively prepare for the future. We’ll help you revolutionize your operations and achieve greater efficiency.
Education – K-12
Unlocking the potential of technology while ensuring the safety of students and their information is top priority in today’s educational landscape.
Education – Higher Ed
There’s a reason why so many higher education institutions trust cb20 as their partner. We understand the unique struggles you encounter, from safeguarding sensitive student information to empowering and educating your students.
Healthcare
cb20 understands that providing the very best patient care and ensuring your patients are top priority requires a modernized and highly optimized IT infrastructure.
Legal
Keeping up with technology is essential for the success of any law firm. We understand this challenge and help you stay ahead of the curve.
Small/Midsize Businesses
Every business is different, facing a unique set of challenges. Our team of experienced IT professionals is dedicated to providing tailored solutions that address your specific pain points empowering your business to thrive.
Non-profit
Non-profits face unique obstacles that demand innovative solutions. With our cutting-edge IT services and unwavering commitment, we help you overcome your current struggles and drive long-term growth.
Enterprise
You need a responsive, trusted IT partner, providing a vast range of IT solutions with a proactive IT strategy designed to drive growth, increase revenue, and empower your business to reach new heights.
Technology Partners
Local Expertise
cb20 understands the unique needs of businesses in New York and New England. Our comprehensive managed it services bring cutting-edge technology with a local focus.
Our Service Areas
New York
Capital Region
- Albany
- Schenectady
- Troy
- Saratoga Springs
- Cohoes
- Watervliet
Hudson Valley
- Westchester County: White Plains, Yonkers, New Rochelle
- Rockland County: Nyack, Suffern
- Dutchess County: Poughkeepsie, Beacon
- Orange County: Newburgh, Middletown
- Ulster County: Kingston, Woodstock
Finger Lakes
- Rochester
- Ithaca
- Geneva
- Canandaigua
- Seneca Falls
Southern Tier
- Binghamton
- Elmira
- Corning
- Hornell
North Country
- Plattsburgh
- Watertown
- Malone
- Saranac Lake
Central New York
- Syracuse
- Utica
Massachusetts & Vermont
Eastern Massachusetts
- Boston
- Cambridge
- Salem
- Plymouth
- Concord
Central Massachusetts
- Worcester
- Fitchburg
- Leominster
- Gardner
- Southbridge
Merrimack Valley
- Lowell
- Lawrence
- Haverhill
- Andover
- Methuen
Pioneer Valley
- Binghamton
- Elmira
- Corning
- Hornell
Western Massachusetts
- Springfield
- Pittsfield
- Northampton
- Amherst
- Holyoke
Vermont
- All Regions