IT Managed Services

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How does cb20 do Managed Services differently? We deliver on what we promise, always.

With our customer-focused approach and proactive strategies, we are committed to helping your company thrive in today’s dynamic business landscape.

At cb20, we understand that technology is a vital asset for every organization. That’s why we offer fully managed services, that go beyond mere support and maintenance. Our Managed IT Services proactively manage and support your entire IT environment—from workstations to mobile devices, to server and network equipment— by utilizing intelligent monitoring systems and SLA-driven service delivery. Our dedicated team, led by our experienced vCIO (Virtual Chief Information Officer), works as an extension of your team to make educated, strategic business decisions that will drive the growth of your company.

Our vCIO is not just a consultant but an integral part of your business. By leveraging their extensive expertise and industry knowledge, they will collaborate closely with you to understand your unique business needs and goals. They will assess your existing technology infrastructure, identify areas for improvement, and develop a tailored roadmap that aligns with your business objectives.

Our proactive approach means our team anticipates potential challenges and addresses them before they become obstacles. We monitor your systems round the clock 24/7, ensuring smooth operations and minimizing downtime. By staying ahead of the curve, we can identify opportunities for innovation and efficiency, helping your company gain a competitive edge in the market.

We pride ourselves on our strategic partnerships with leading technology companies. These alliances enable us to provide you with cutting-edge solutions and keep you up to date with the latest industry trends. Our team undergoes continuous training and certifications to ensure that we deliver the highest level of service and expertise to our clients. 

By choosing cb20 as your Managed Services Provider, you gain a reliable and responsive partner dedicated to your success. Let us handle your technology needs, so you can focus on what you do best – growing your company.

Strategic Planning - Empowerment

  • Dedicated CIO
  • Technology planning and budgeting
  • Monthly reporting
  • Contract/renewals management
  • Asset management
  • CSAT management – End user support satisfaction

Proactive Maintenance - Security

  • Server and network management
  • Infrastructure monitoring and maintenance
  • Patch management
  • Backup management
  • System optimization
  • Cybersecurity Device Protection

End User - Business Support

  • Remote Helpdesk
  • Onsite support
  • Outage recovery
  • User onboarding/offboarding
  • Procurement services
  • Vendor liaison/vendor management