Business Leaders: “Fine for now” Tech Isn’t Good Enough
Open Letter from Chris Pickett, CEO of cb20
As President and CEO of cb20, my team has the privilege of delivering the full spectrum of IT and audio visual services to some of the most respected organizations in the Capital Region and beyond. Every day, we see how technology (done right) can transform how a business operates, accelerate its growth, improve customer service, and protect what matters most.
But when it comes to technology, I keep hearing the same story from business leaders across industries: their provider isn’t great, but they’re “fine for now.” Things get done eventually, but not necessarily quickly. Promises are made, but rarely kept.
And that service is adequate… until it isn’t.
“Fine for now” isn’t good enough for companies that expect to grow, compete, and lead.
Business leaders deserve a partner who listens, acts, and delivers…every time. It’s the culture cb20 is built around: we answer calls, we fix what’s broken, we anticipate what’s next, and we listen like our future depends on it, because it does. Better IT looks like:
- Communication. Fast responses and promises kept.
- Leadership. Virtual CIOs with real insight on your side.
- Alignment. Solutions designed around your goals, not ours.
- Scale. Technology that supports business growth.
- Security. Proactive, security-first protection as a new standard.
Our culture of accountability has earned cb20 regional and national recognition: #1 Cybersecurity Firm, #1 Best Best Place to Work in the Capital Region, CRN Security 100 and Triple Crown, Inc. 5000 Fastest-Growing Companies. These aren’t just plaques on a wall for us, they’re proof of
our commitment to putting people first, always.
From fully managed IT and AI-driven cybersecurity to hybrid workspaces and Zoom Rooms that actually connect, we help organizations – from local businesses to global enterprises like GE Vernova – operate better, scale faster, and stay secure.
If your IT is just “fine for now,” let’s talk. Because when technology truly works for you, everything changes – you’ll see what we mean.
See you on the better side of IT.
Sincerely,
Chris Pickett
President & CEO, cb20
(518) 378-1789 | cpickett@cb20.com
There’s A Better Way to Run IT
Here’s what business leaders who know what “better” looks like are saying about cb20
“We were having a lot of challenges and issues with our IT department: the helpdesk, desk-site support, deploying technology, infrastructure, networking. We decided to pivot and bring on a business partner who is an expert in these areas… a partner who has scale – nationally – and who could also support us internationally. A team we know and trust. cb20.”
—Scott Rajeski, Latham Pool Products Inc.
“We rely on cb20 for everything from Microsoft licensing to strategic IT planning. Their team is knowledgeable, responsive, and easy to work with. Their support has been a game changer for our team.”
—Danielle Shults, OrthoNY
“cb20 was a strategic partner in designing and building a world-class, collaboration-optimized facility that supports GE Vernova’s leadership in electrification and decarbonization.”
—Matt Savoie, Facilities Operations Leader, GE Vernova Advanced Research
“In our world, responsiveness and reliability are everything. cb20 understands that pace – they keep us connected, secure, and ready to move when opportunity calls.”
—Michael Cassidy, Brown & Weinraub
“After switching our Audio Visual to cb20, everything just works. Every time. I wish every vendor I worked with was like them…”
—Kelly McGrath, Anthos Therapeutics (a Novartis Company)
Better IT starts here.