cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.

We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.


Jeffrey Frankel

President & Partner

  • Bio

    Jeff Frankel serves as President of cb20. With more than two decades’ experience in corporate business development, he has worked with industry-leading firms including docSTAR, Authentidate Holding Corp, Trac Medical Solutions, Health Focus of NY, EFS Healthcare Group and Ernst & Young and offers innovative perspectives on streamlining business for improved efficiency and productivity.

    A born and bred New Yorker, Jeff earned an MBA from Union College in Health Systems Administration, and his BS in Marketing at SUNY at Buffalo.

    When he’s not creating positive customer experiences, Jeff likes to golf and ski with his wife Lisa and their three boys. An aficionado of single malt scotch, he is careful not to mix that indulgence with his passion for classic Mustangs.

Chris Pickett

Chief Revenue Officer & Partner

  • Bio

    Chris Pickett is our Chief Revenue Officer. He graduated from RPI with a Bachelor of Science degree in Management with concentrations in entrepreneurship and finance. After graduating from RPI, Chris joined nfrastructure where he was instrumental in helping drive the company’s growth strategy to one of the largest privately held technology service providers in the Capital Region. In 2016, nfrastructure was acquired by Zones, a Seattle based $2B+ IT VAR. Chris joined Zones as VP of Solution Sales and managed sales teams across the United States responsible for working with Fortune 500 organizations to leverage technology to produce desired business outcomes. In 2020 Chris joined cb20 as a partner and Chief Revenue Officer (CRO), making a personal investment in the business. In his CRO role, Chris will oversee all revenue generating activities including marketing and the technology partner strategy. Chris serves on the board of the Pickett Family Foundation. The foundation supports organizations throughout New York’s Capital Region with a focus on healthcare, education, and innovative technology. Chris resides in Saratoga with his wife and three boys.

Thomas Franceski

Chief Financial Officer & Partner

  • Bio

    Tom rejoined cb20 in October 2019 as CFO, bringing over 25 years of technology company leadership experience to the team. Tom is responsible for cb20’s financial operations and also oversees the professional services function. Prior to rejoining cb20, Tom was VP & General Manager of the Content Management software business at Epicor. Tom combines a passion for strategic analysis with strong execution skills to drive exceptional team performance.

Matt Ronas


  • Bio

    We welcomed Matt in October of 2018. He is a graduate of Rensselaer Polytechnic Institute with a degree in Information Technology and a concentration in MIS. Matt brings 10+ years of MSP/Professional Services IT experience to cb20 with a wide array of experience ranging from account/sales management, support center, and professional services management expertise.

    His hobbies include cycling, dabbling in web coding, and spicy foods. He has nothing against Apple, but is an Android user.

Alana Koch

Human Resources & Accounting Manager

  • Bio

    Alana Koch joined cb20 in January of 1997. Alana has over 22 years of experience across all of cb20’s internal disciplines ranging from Administration, End-User Services, Marketing, Accounting and Human Resources. Her broad HR experience includes benefits, employee relations, payroll, talent acquisition and management. She is an excellent cook… and has yet to lose a cb20 Iron Chef competition!

    Alana holds a Professional in Human Resources (PHR), and a SHRM-CP from the Society for Human Resource Management. She is also a member of the Society for Human Resource Management (SHRM) and Capital Region Human Resources Association (CRHRA).

Thomas Marcotte

Director of Technical Business Development

  • Bio

    Tom is strategically involved in monitoring trends and selecting technologies that compliment our engineering capabilities. Tom works with the Sales and Engineering teams to provide our customers with effective and reliable solutions to address their business initiatives. Tom has been with cb20 for 20 years and holds a B.S. degree in Management Information Systems from Marist College.

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